WE ARE HERE TO HELP
MathGeon support
Official support for families, teachers and learners, provided by INGEK S.A.S.
Phone: +57 310 841 9514
What to include
- App version, device model and operating system.
- What you were doing, what happened and the steps to reproduce it.
- A screenshot if helpful, with personal information hidden.
An adult should handle requests involving children. Do not send passwords, payment details or children's full names.
Common questions
Do I need Internet or an account?
No account is needed for offline learning. The optional Olympiads portal opens in the browser and requires Internet.
How do I save my progress?
Progress stays on your device. An adult can use Settings → For families → Backup to copy a profile backup and save the complete text outside the app.
How do I remove a profile?
Go to Settings → For families → Profiles → Edit → Delete. See the full deletion instructions, including external backups.
Purchases and availability
Check our availability page. Store purchases and refund requests are managed through the store where the app was purchased.
Privacy requests
Use the same email with the subject “MathGeon privacy”. See our privacy policy and deletion options.